3.6 Getting Help and Reporting Problems

If an error occurs while DEC C is in use and you believe the error is caused by a problem with the product, please report it to Digital.

If you have a Software Product Services Support Agreement, contact your Customer Support Center (CSC) by telephone or by using the electronic means provided with your support agreement (such as DSNlink). The CSC provides telephone support for high-level advisory and remedial assistance. When you initially contact the CSC, indicate the following:

• The name and version number of the operating system you are using

• The version number of DEC C you are using

• The hardware system you are using (such as a model number)

• A brief description of the problem (one sentence if possible)

• How critical the problem is

Whether you submit information electronically or contact the appropriate support specialist by telephone, please take the following steps:

1. Describe as accurately as possible the circumstances and state of the system when the problem occurred. Include the description and version number of the DEC C compiler being used. Demonstrate the problem with specific examples.

2. Reduce the problem to as small a size as possible.

3. Remember to include listings of any command files, INCLUDE files, or relevant data files, and so forth.

4. Provide a listing of the program.

5. If the program is longer than 50 lines, submit a copy of it on machine-readable media (diskette or magnetic tape).

6. Report only one problem per report. This will facilitate a faster response.

7. Mail the problem report to Digital.

If the problem is related to DEC C documentation, you can report the problem to the CSC (if you have a Software Product Services Support Agreement and the problem is severe); otherwise, send your comments about DEC C documentation to the following Internet address:

decc_docs@casdoc.enet.dec.com

To obtain information about purchasing a Digital Software Product Services Support Agreement or other support services, please contact your local Digital sales representative.