Document revision date: 19 July 1999
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OpenVMS System Messages: Companion Guide for Help
Message Users
SAMEDEVICE, repeated reference to device 'device'
Facility: BACKUP, Backup Utility
Explanation: The specified device appeared more than
once in the BACKUP command. A device may not appear more than once in
either a list of input or output devices. Also, a device may not appear
as both an input device and an output device. This occurs only in
physical or image backup operations when the output is not a save set.
The main purpose is to prevent the accidental initialization of the
input disk to be saved. This situation will arise if the output
specifier of the BACKUP command does not provide a device specification
(or the device specification is syntactically incorrect) and the input
device is the user's default device. In this case, the output device
defaults to the current default device (the input device).
User Action: Check the command line to ensure that the
device specifications are syntactically correct and that no device
appears (explicitly or implicitly) more than once. Reenter the BACKUP
command.
SAVSETCLU, save-set disk cluster factor must be 1
Facility: BACKUP, Backup Utility
Explanation: The specified volume has a volume cluster
factor larger than 1. The volume cannot be used as a save-set disk.
User Action: Retry the operation using a properly
initialized Files--11 On-Disk Structure Level 2 volume.
SAVSETNAM, save-set name must be in first list element
Facility: BACKUP, Backup Utility
Explanation: In a save-set specifier, the first or
only element of a list must contain a file name. The following list
elements, if any, must contain only a device name.
User Action: Reenter the command, with the save-set
name in the first element of the list.
SBIAERROR, fatal SBIA error
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
SCANDEADPT, scan dead page table error
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
SCBRDERR, SCB physical read error halt
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
SCSSYSTEMID has NOT been set to a nonzero value
Facility: Cluster Port Driver
Explanation: The port driver will not attempt to start
the port.
User Action: Modify the SCSSYSTEMID SYSGEN parameter
and reboot the system. See the appropriate OpenVMS installation guide.
SECREFNEG, section reference count went negative
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
SERVE_ERR, error serving device DD'cnn': R0 status = 'nnnnnnnn'
Facility: STACONFIG, Standalone Configure Process
Explanation: A newly discovered device that fits all
the serving parameters could not be served. If the value in the R0
status is 00000084, the device was not served because the server is not
loaded.
User Action: Check to see that the MSCP server has
been loaded properly. Use the SHOW DEVICE/SERVED command or examine
SCS$GL_MSCP. This global address should be a valid system space
address. If the R0 status is other than 84, get the corresponding
message (using EXIT nn) and find out what is wrong with the device.
SERVERNOTACTIVE, security server is not active
Facility: SECSRV, Security Server
Explanation: A request was made of the security server
but the server is not currently running.
User Action: Start the security server and retry the
request.
SERVERRESTART, security server restarting
Facility: SECSRV, Security Server
Explanation: As requested, the security server is
restarting.
User Action: None.
SERVERSHUTDOWN, security server shutting down
Facility: SECSRV, Security Server
Explanation: As requested, the security server is
shutting down.
User Action: None required. If you wish to start a
security server, use the DCL command SET SERVER SECURITY/START.
SERVERTERMINATED, an error caused the security server to terminate
Facility: SECSRV, Security Server
Explanation: An error caused the security server to
perform cleanup and terminate break-in detection, evasion processing,
and proxy processing.
User Action: Use the DCL command SET SERVER
SECURITY/START to restart the security server. If this condition
persists, contact a Digital support representative.
SETLIMIT, too many volumes in volume set
Facility: MOUNT, Mount Utility
Explanation: The maximum permissible number of volumes
in a volume set (255) has been reached.
User Action: Find the other volumes in the set and use
them first.
SETMAX, value set to maximum for parameter 'name'
Facility: SYSBOOT, System Bootstrap Facility
Facility: SYSGEN, System Generation Utility
Explanation: The value entered in a SET command
exceeds the maximum allowed.
User Action: Verify the intended number.
SETMIN, value set to minimum for parameter 'name'
Facility: SYSBOOT, System Bootstrap Facility
Facility: SYSGEN, System Generation Utility
Explanation: The value entered in a SET command is
less than the minimum allowed.
User Action: Verify the intended number.
SHADBOOTFAIL, SHADOWING failed to boot from system disk shadow set
Facility: BUGCHECK, System Bugcheck
Explanation: A system disk shadow set is in an
inconsistent state during booting. Any of the following conditions can
cause this error:
- There is a failure to allocate memory.
- One or more critical devices is inaccessible.
- The boot device is the target of a full copy operation.
- The boot device is not a source member of the existing shadow set.
- A member of the system disk shadow set is write-locked.
User Action: Try any of these user actions, as
appropriate:
- If the boot device is the target of a full copy operation or is
not a source member of the existing shadow set, change the device named
in the VMB (primary bootstrap) to be a source member and reboot the
node.
- If the boot device is a source member of the existing shadow set,
check the booting device's connections to all other shadow set members.
- If all device and system connections are functioning, check the
system parameter settings for inappropriate memory configurations.
SHADDETINCON, SHADOWING detects inconsistent state
Facility: BUGCHECK, System Bugcheck
Explanation: The volume shadowing software reached an
irrecoverable or inconsistent state because a shadow set failed an
internal consistency check.
User Action: Note the conditions leading to the error
and contact a Digital support representative. If the system is configured to produce a
memory dump, retain the dump file.
SHADOWFAIL, failed to create (or add to) the shadow set
Facility: MOUNT, Mount Utility
Explanation: Either the shadow set cannot be created,
or proposed shadow set members cannot be added to the shadow set.
User Action: Examine the status code of the failed
operation and correct the error.
SHADOWLBS, clearing low-order bit in SHADOWING; function no longer
supported
Facility: SYSBOOT, System Bootstrap Facility
Explanation: The low-order bit in the SYSGEN parameter
SHADOWING was set at boot time. This bit has been cleared and the
system was booted from the physical device named to VMB register 3
(R3). Unless you have migrated to phase II volume shadowing, no shadow
sets will be created.
User Action: None.
SHADSCB, cannot read valid shadow set storage control block
Facility: MOUNT, Mount Utility
Explanation: MOUNT cannot read a valid copy of the
storage control block for a shadow set virtual unit. This condition can
indicate frequent membership changes in the shadow set.
User Action: Find and correct any problems that may
create instability in the shadow set (for example, malfunctioning
devices or communications problems among the nodes in the cluster).
SHADSCB, failed to read stable shadow set storage control block on
relative volume 'volume-id'
Facility: RBLD, REBUILD Command (Mount Utility)
Explanation: The rebuild operation encountered
numerous errors while reading the storage control block of the
specified volume.
User Action: Check the hardware and retry the program.
Contact a Digital support representative if the failures continue.
SHADUNSTABLE, shadow set membership is unstable
Facility: MOUNT, Mount Utility
Explanation: MOUNT cannot determine the current master
member of the shadow set. This problem can occur if the shadow set is
undergoing frequent changes in membership.
User Action: Find and correct any problems that may
create instability in the shadow set (for example, malfunctioning
devices or communications problems among the nodes in the cluster).
SHADZEROMBR, SHADOWING detects a zero member set
Facility: BUGCHECK, System Bugcheck
Explanation: Due to a synchronization problem,
shadowing has detected a mounted virtual unit with no source members.
This is an illegal state; to preserve data integrity, shadowing has
crashed the node on which this condition was detected.
User Action: Document and report any events that
occurred on other nodes in the cluster that also have the shadow set
mounted. Reboot the node that crashed and remount all shadow sets.
SHASINGMBR, single member system shadow set formed
Facility: SYSINIT, System Initialization
Explanation: The system disk shadow set was in an
inconsistent state during booting. The system continued booting despite
the inconsistency, but the shadow set membership has changed to form a
single-member shadow set consisting of only the boot device.
User Action: Evaluate the shadow set membership and
perhaps add more disks.
SHDWCOPYREQ, shadow copy required
Facility: MOUNT, Mount Utility
Explanation: A shadow set member requires a shadow
copy operation, but you specified that copy operations are not allowed.
User Action: Verify that the volume can be initialized
(that is, ascertain that it contains no useful data), and reenter the
command to allow shadow copy operations.
SHDWINCVOL, shadow set member device contains the wrong volume
Facility: MOUNT, Mount Utility
Explanation: The proposed shadow set member device
contains a different volume than expected. Rather than be added to the
shadow set and be initialized, the volume was not added to the shadow
set.
User Action: Examine the volume to verify that it can
be initialized (that is, ascertain that it contains no useful data),
and reenter the command to add this volume to the shadow set.
SHDWMEMCOPY, 'ddcu:' added to the shadow set with a copy operation
Facility: MOUNT, Mount Utility
Explanation: The specified device is being added to
the shadow set by a copy operation. When the copy operation is
complete, the device will be a full shadow set member.
User Action: None.
SHDWMEMERGE, 'device-name' added to the shadow set with a merge
operation
Facility: MOUNT, Mount Utility
Explanation: The specified device was successfully
added to the shadow set. A merge operation was initiated, making this
device a source member with merge semantics. The device is identical to
the other members of the set except for possible incomplete write
operations, for which the shadowing software will check.
User Action: None.
SHDWMEMFAIL, 'ddcu:' failed as a member of the shadow set
Facility: MOUNT, Mount Utility
Explanation: The specified device cannot be made a
shadow set member.
User Action: Examine the accompanying failure status
code, then correct the error and reenter the command.
SHDWMEMSUCC, 'ddcu:' is now a valid member of the shadow set
Facility: MOUNT, Mount Utility
Explanation: The specified device is now a full shadow
set member.
User Action: None.
SHELVED, 'file-name' data not copied, file is shelved
Facility: BACKUP, Backup Utility
Explanation: An image mode save operation was
performed on a file that is currently shelved. Therefore, only the file
header was saved; no data was transferred to the save set.
User Action: None required. However, if you want to
create an image backup that includes the contents of the specified
file, use the UNSHELVE command to bring the file back on line before
performing the image mode backup.
SHLVSTATE, 'file-name' has changed shelved state
Facility: BACKUP, Backup Utility
Explanation: During a compare or verify operation, the
Backup utility detected that the data contents of the specified file
have been shelved and the file contents are unavailable for
verification. This condition can occur when shelving activity on the
volume causes the file state to change from online to shelved.
User Action: Specify the /AUTOUNSHELVE qualifier on
the SET PROCESS command to change the process shelving default to
autounshelve, or disable shelving activity during the backup operation.
SHORTBLOCK, save-set block too short
Facility: BACKUP, Backup Utility
Explanation: The Backup utility encountered a physical
block shorter than the value recorded for the save set. Data in the
save set is corrupt.
User Action: None. Save-set data has been lost.
SHRCNTNEG, PFN share count negative
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
SLOWWS, performance adversely impacted by small working set size 'size'
Facility: BACKUP, Backup Utility
Explanation: The UAF working set quotas are too low
for the Backup utility to operate efficiently.
User Action: The system manager should ensure that the
SYSGEN and UAF parameters for all accounts that perform backup
operations are at the recommended settings.
SOFTRERRS, 'n' recoverable media errors occurred reading 'save-set-spec'
Facility: BACKUP, Backup Utility
Explanation: The Backup utility successfully recovered
from read errors in the specified save set the specified number of
times by rereading the blocks in error.
User Action: None. However, if the number of errors
appears excessive, consider retiring the save-set media when convenient.
Software is Closing Virtual Circuit - REMOTE PORT 'xxx'
Facility: Cluster Port Driver
Explanation: The port driver closed the virtual
circuit to the remote port.
User Action: Check error log entries for the cause of
the virtual circuit closure. Faulty transmission or reception on both
paths, for example, causes this error and may be detected from the one
or two previous error log entries noting bad paths to this remote node.
Software Shutting Down Port
Facility: Cluster Port Driver
Explanation: The port driver attempts to reinitialize
the port; after 50 failed attempts, it marks the device off line.
User Action: Check other error log entries for the
possible cause of the port reinitialization failure.
SOFTWERRS, 'n' recoverable media errors occurred writing 'save-set-spec'
Facility: BACKUP, Backup Utility
Explanation: The Backup utility recovered successfully
from uncorrectable write errors in the specified save set the specified
number of times by rewriting the blocks in error.
User Action: None. However, if the number of errors
appears excessive, consider retiring the save-set media when convenient.
SPECIFY, specify option ('valid-options') BACKUP>
Facility: BACKUP, Backup Utility
Explanation: This message is returned to the operator.
It indicates that the Backup utility encountered a recoverable error.
User Action: The operator must select one of the
options listed in the message. The options listed depend upon the
recoverable error that was encountered. Possible options are: QUIT,
CONTINUE, RESTART, NEW, OVERWRITE and USE. If the QUIT option is
selected, the Backup utility will terminate. If the CONTINUE option is
selected, the Backup utility will ignore the error and continue
processing. If the RESTART option is selected, the Backup utility will
restart the operation at the beginning of the current volume. If the
NEW option is selected, the Backup utility will dismount the current
tape volume and request that a new tape volume be mounted. If the
OVERWRITE option is selected, the Backup utility will overwrite the
currently loaded volume label. If the USE option is selected, the
Backup utility will use the currently loaded volume label.
SPECLBL,
the label was not specified
specify label (up to 6 characters)
Facility: BACKUP, Backup Utility
Explanation: This message can occur when no operator
assistance is specified. Exact label checking is in effect, but the
command line did not specify enough labels to cover the current volume.
User Action: Specify a volume label to be used in
exact volume order checking.
SPF_TOBIG, second pass fixup data exceeds table size
Facility: LOADER, Executive Image Loader
Explanation: The loader's internal tables cannot
accommodate all of the executive image fixups that must be postponed to
later in the bootstrap operation.
User Action: Contact a Digital support representative.
SPTFULL, system page table is full
Facility: SYSGEN, System Generation Utility
Explanation: There is no space available in the system
page table to allocate a system page for the device (requested by
DPT$_MSVP in the driver prologue table).
User Action: Reboot the system, stopping in SYSBOOT,
and increase the value of the system page table parameter (SPTREQ).
SRCMBRADD, source member added to virtual unit
Facility: MOUNT, Mount Utility
Explanation: A volume has been added as a valid source
member to an already mounted shadow set. This action occurs only when
MOUNT determines that the new member's storage control block exactly
matches the storage control block of the mounted virtual unit. This
would be the case if you add a new shadow set member that was created
by executing a BACKUP command with the /PHYSICAL qualifier from the
virtual unit. This action does not occur during normal use of shadow
sets.
User Action: If you receive this message after
intentionally adding a member with a matching storage control block, no
action is required. However, if this message is unexpected, the data on
the device could be corrupted. In that case, you may want to dismount
the new member.
SRVALLOAD, the MSCP server is already loaded
Facility: SYSGEN, System Generation Utility
Explanation: An attempt was made to load the MSCP
server using the MSCP command in SYSGEN, and the server is already
loaded using the SYSGEN parameter MSCP_LOAD. The MSCP server has been
loaded the recommended way. This warning is printed to remind you that
this command is obsolete.
User Action: If this warning is printed because the
MSCP command is still in a startup command procedure, this command
should be edited out of the procedure.
SSATEOV, this save-set was started in the end-of-tape region
Facility: BACKUP, Backup Utility
Explanation: The current save set was started in the
end-of-tape region. No data was written, only ANSI labels.
User Action: None.
SSCHANGE, unexpected end of save set on 'device-name'
Facility: BACKUP, Backup Utility
Explanation: Internal consistency checks have detected
that the current save set has ended, and the Backup utility is reading
a new save set.
User Action: You will be prompted to continue or quit.
If you choose to continue, the Backup utility will continue reading the
new save set.
SSNAMTRUNC, save-set name too long, truncated to 'save-set-name'
Facility: BACKUP, Backup Utility
Explanation: The specified label exceeds the maximum
length and was truncated to the legal limit of 6 characters.
User Action: Specify a volume label with 6 or fewer
characters.
SSRVEXCEPT, unexpected system service exception
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
STARTDELETE, starting file deletion pass
Facility: BACKUP, Backup Utility
Explanation: The Backup utility is beginning to delete
files in response to the /DELETE qualifier.
User Action: None.
Starting memory dump...
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS operating system reached an
irrecoverable or inconsistent situation and is beginning a bugcheck
sequence. If the system is configured to write a memory dump, messages
similar to the following messages might accompany the dump:
- Header and error log buffers dumped...
- SPT & GPT dumped...
- System space (S0) dumped...
- Global pages dumped...
- 'process-name' dumped...
- 'process-name' dumped...
- **** Memory dump complete...
These messages give information about the progress of the writing of
that dump. These messages appear if the SYSGEN parameter DUMPSTYLE is
set so that a selective dump (that is, a dump of selected portions of
system space and process address space in virtual memory) is written.
A selective dump is similar to a complete dump when writing the dump
header and system error log buffers. Following these items, it differs
from the complete dump by immediately writing out the system and global
page tables. The page tables and system space are the minimum content
needed to analyze a crash dump; configuring your dump file so that this
minimum cannot be dumped causes the dump to be useless.
The global pages written during the dump are written separately from
the processes that might reference them. This allows a single copy of
each global page to exist in the dump. Processes are selected to have
their P0 and P1 spaces dumped in the following order: current processes
(if any) on the CPU that initiated the bugcheck, special system
processes, current processes (if any) on other CPUs, and any other
processes. A message giving the name of the process follows the writing
of the dump for that process if it completed successfully.
Global and process pages are optional when writing a dump because the
dump may still yield useful information if they are not present.
However, Compaq recommends that you use a dump file at least as large
as the one created by AUTOGEN. If the dump file is not large enough to
hold all process and page files, the dump is still considered to have
finished normally.
User Action: None. However, if you wish, save a copy
of the dump file and contact a Digital support representative.
Starting memory dump...Memory dump complete
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS operating system reached an
irrecoverable or inconsistent situation and is beginning a bugcheck
sequence. If the system is configured to write a memory dump, these
messages accompany the dump. No other messages appear if the SYSGEN
parameter DUMPSTYLE is set so that a full dump (that is, a dump of all
physical memory) is written.
User Action: None. However, if you wish, save a copy
of the dump file and contact a Digital support representative.
STARTRECORD, starting backup date recording pass
Facility: BACKUP, Backup Utility
Explanation: The Backup utility completed a save or
copy operation and is beginning to update backup dates in response to
the /RECORD qualifier.
User Action: If the /SINCE=BACKUP or /BEFORE=BACKUP
qualifier is used, note that data will be lost if the operation is
restarted using the same output media. If it is necessary to restart
the operation because of a system failure, use another volume.
STARTUP, VMS startup begun at 'dd-mmm-yyyy hh:mm:ss.ss'
Facility: STDRV, System Startup Driver
Explanation: The OpenVMS operating system has begun
executing the system startup driver, which is used to start up
individual OpenVMS system processes and to start the OpenVMS operating
system after a reboot. This message is informational.
User Action: None.
STARTVERIFY, starting verification pass
Facility: BACKUP, Backup Utility
Explanation: The Backup utility completed the
operation on the current volume and is beginning to verify data in
response to the /VERIFY qualifier.
User Action: None.
STASMALLMEM, small memory system. Booted device must stay on line
during operation.
Facility: BACKUP, Backup Utility
Explanation: The amount of system memory is too small
to lock all of standalone backup into the working set.
User Action: Ensure that the device from which
standalone backup booted stays on line during the entire backup
operation.
STATENTSVD, software state not saved during powerfail
Facility: BUGCHECK, System Bugcheck
Explanation: Before power was lost, the volatile
software state of the processor was not completely saved in memory.
After all physical memory is written to a system dump file, the system
automatically reboots if the BUGREBOOT system parameter is set to 1.
User Action: Check all processor mechanisms related to
the detection of a power failure. Be sure that no peripheral adapter
recognizes an impending power failure before the processor does
because, in that case, the processor would be prevented from handling
the failing power condition.
STRNOTWCB, data structure not window block
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
STRTOOLNG, specified string is too long
Facility: SYSBOOT, System Bootstrap Facility
Facility: SYSGEN, System Generation Utility
Explanation: A string specified in a SET command is
longer than the maximum length for that parameter.
User Action: Correct and reenter the command.
STRUCLEV, inconsistent structure level on 'device-name'
Facility: BACKUP, Backup Utility
Explanation: The Files--11 structure level of the
specified volume is different from other volumes in the same list of
devices. The volume must not be part of the same volume set.
User Action: Locate and mount the correct volume.
SWAPAGINS, all additional page or swap files already installed
Facility: SYSGEN, System Generation Utility
Explanation: Two second-page or swap files were
installed.
User Action: If it is necessary to change the page or
swap file, reboot and install the correct file.
SWAPWSLE, swap working set list entries error
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.
SYNTAX, syntax error
Facility: SYSBOOT, System Bootstrap Facility
Explanation: A syntax error is detected.
User Action: Reenter the command with the correct
syntax.
SYNTAX, syntax error: 'string'
Facility: SYSGEN, System Generation Utility
Explanation: A syntax error is detected. The 'string'
part of the message displays the nonparsed input.
User Action: Reenter the command with the correct
syntax.
SYSADJWSL, system service adjust working set limit error
Facility: BUGCHECK, System Bugcheck
Explanation: The OpenVMS software detected an
irrecoverable, inconsistent condition. After all physical memory is
written to a system dump file, the system automatically reboots if the
BUGREBOOT system parameter is set to 1.
User Action: Use the BACKUP command with the /IGNORE=NOBACKUP qualifier to make a backup save set of the system dump file and the error log file active at the time of the error. Contact a Digital support representative and describe the conditions leading to the error.