Document revision date: 10 November 2000
[Compaq] [Go to the documentation home page] [How to order documentation] [Help on this site] [How to contact us]
[OpenVMS documentation]

Managing DECwindows Motif for OpenVMS Systems


Previous Contents Index


Appendix C
Troubleshooting Guidelines

This appendix contains information that can help you determine the cause of some common problems that you might encounter while using DECwindows. Section C.1 contains general troubleshooting techniques. Section C.2 lists problems by category.

C.1 General Troubleshooting Techniques

This section discusses some actions that you can take to diagnose and to help prevent the problems discussed in the previous sections. The items listed here are intended as general techniques for troubleshooting.

C.2 Common Problems

This section lists common problems in the following categories:

After each topic heading, one or more problem statements appear in boldface italic type. Each problem statement is followed by a brief list of possible causes and solutions.

C.2.1 Start Session Dialog Box

The Start Session dialog box does not appear when the system reboots after an installation.

C.2.2 Licensing

When you try to start a new session, the dialog box indicates that "No license is active for this software product."

C.2.3 FileView

When you start FileView, you receive a message indicating that your directory does not exist.

C.2.4 Window Manager

You cannot iconify any windows. The command buttons are missing from the top of the windows.

C.2.5 Font Access

Your program can neither access nor find a font.

C.2.6 Keyboard, Monitor, and Pointer

The spacing and fonts look fine on screen 0 but not on screen 1.

You cannot compose characters on OpenVMS workstations.

The arrow keys move the mouse pointer instead of working with the application.

You cannot dismiss the Pseudo Mouse Mode dialog box without exiting pseudomouse mode.

The top part of the screen goes black and some text messages are visible.


Previous Next Contents Index

  [Go to the documentation home page] [How to order documentation] [Help on this site] [How to contact us]  
  privacy and legal statement  
6300PRO_008.HTML