DECprint Supervisor for OpenVMS
System Manager's Guide

Chapter 11
11	Troubleshooting Procedures
11.1	What to Do if a Serial Printer Is Not Printing
11.1.1	What to Do if a Locally Connected Serial Printer Will Not Start Printing
11.1.2	What to Do if a Locally Connected Serial Printer Has Stopped Printing
11.1.3	What to Do if a LAT Printer Is Not Printing
11.1.3.1	How to Determine Which Host Controls the Printer
11.1.3.2	How to Troubleshoot Printer Communications Problems
11.1.3.3	Common LAT Error Messages
11.1.4	How to Eliminate Excess Login Dialog on Serial Printers
11.2	What to Do if a PrintServer Printer Is Not Printing
11.3	What to Do if Printing Is Slower Than Expected
11.4	What to Do if Layup Definition Files Are Not Found
11.5	What to Do if Files Are Printed With Unexpected Results
11.5.1	What to Do if Default Queue Parameters Are Not Effective
11.5.2	What to Do if A File Data Type Is Not Recognized
Appendix A
Appendix A	Printing System Management Commands
A.1	Overview of Management Commands
A.2	Use of SET PRINTER with DCPS
Appendix B
Appendix B	Logical Names used by DCPS
Appendix C
Appendix C	Downloading and Deleting Fonts
Appendix D
Appendix D	DECprint Supervisor (DCPS) and DECprint Printing Services Software (CPS)
D.1	DCPS/CPS Coexistence
D.2	Printer Support
D.3	DCPS$ Prefix
D.4	Startup File Converter
D.5	Eliminating Generic Queues
D.6	Page Scaling
D.7	Layup for PS Level 2 Printers & Layup Fixes
D.8	Layup Options on PRINT Command Line
D.9	Page Sizes
D.10	Selecting Separator Pages from Alternate Tray
D.11	Stopping Unreachable PrintServer
D.12	Overwriting First Line
D.13	Stall Timeouts
D.14	Requeuing a Job
D.15	Reading Stream Files
D.16	Copies Start on New Sheets
D.17	Generic Queues Restarted
D.18	Proprinter Translator
D.19	DCPS and PATHWORKS Libraries
D.20	Printing with Macintosh & PC Files
D.21	Improved Color Function for Colormate PS
D.22	Printing Security Messages
Appendix E
Appendix E	Ordering Additional Documentation
Index
Index
Examples
3-1	Creation of an Execution Queue Entry for a PrintServer Printer
3-2	Creation of an Execution Queue Entry for a Serial Printer
3-3	Setting Up a Generic Queue
7-1	Search List for Device Control Libraries
8-1	Sample Form Definition, CONFIDENTIAL
Figures
1-1	DECprint Supervisor Software Components
6-1	A Job Burst Page
6-2	A File Flag Page
Tables
2-1	DECserver Port Characteristics
2-2	Printer-Required DECserver Port Characteristics
3-1	Parameter Values for Generic Queues
3-2	IVP Files with Different Data Types
5-1	Commands to Display Queues
7-1	Printer Resolution Setup Modules
7-2	Enabling and Disabling DECimage
7-3	DECimage Setup Modules---Combined Parameters
7-4	DECimage Setup Modules---Individual Parameters
8-1	DEFINE / FORM Qualifiers for ANSI Files
10-1	LN15 Configuration Settings
1	A Printing System Management Commands
2	A SET PRINTER Qualifier Equivalents for DECprint Supervisor Queues
1	B DCPS Logical Names